Charging & BSS Assurance, powered by private, evaluated and evidence-backed AI
Charging and billing incidents are long, fragmented and expert-dependent. Locs helps your team retrieve approved operational knowledge, analyse incidents consistently, identify missing evidence, prepare vendor escalations and prevent unsafe AI recommendations — inside your environment, advisory only.
Long, repeated incidents
Charging and BSS incidents take hours to investigate, recur across shifts, and depend on a small number of experts whose knowledge is scattered across SOPs, tickets and RCA reports.
Weak vendor packages
Escalations to platform vendors are slowed by incomplete evidence and inconsistent handovers between shifts.
Unsafe AI advice
Public copilots will happily suggest production-changing actions. In a live charging environment that is unacceptable.
Eleven governed steps, advisory only
Every step retrieves only from knowledge you approved, cites its sources, and refuses to recommend dangerous production actions.
Structured incident intake
Capture the incident as structured facts — network function, symptoms, business impact — not a free-text prompt.
Approved knowledge retrieval
Retrieve from governed knowledge packs with role-based access enforced in the query — never from unapproved or unclassified content.
Similar-incident & known-error discovery
Surface prior incidents and known errors relevant to the symptoms, with their documented resolutions.
Evidence-backed findings
Produce a cited answer card with a confidence level and a risk label. If grounding is insufficient, it says so.
Missing-fact identification
Name the facts still required to reach a conclusion, so the team collects the right evidence next.
Safe diagnostic plan
Propose read-only diagnostic checks and clearly separate any step that would need a change-approval.
Dangerous-action blocking
Requests to perform destructive or production-changing actions are refused regardless of retrieved knowledge — the advisory-only invariant.
Vendor-case preparation
Assemble an internal case plus a sanitised summary (identifiers redacted) ready for governed export — nothing is sent automatically.
Shift handover
Generate a structured handover: current state, confirmed facts, completed and pending checks, risks, assumptions and cited sources.
Post-incident knowledge capture
Draft a knowledge pack from the resolution. New knowledge never activates automatically — it enters the governed pack lifecycle.
Outcome measurement
Record what Locs contributed — honestly, and only as the customer validates it. Usage is measured automatically; value is not assumed.
The workspace your teams use
Prove governed private AI on one measured charging use case.
A fixed-scope Lighthouse Pilot deploys Locs in your environment, runs a customer-specific assurance evaluation, and ends with signed evidence — not a slide deck.